Refund & payment policy

Last updated October 2026

The short version

The first consultation is free. Once paid work begins, our fee covers time already spent, so refunds reduce as the work progresses. Money you pay to a university, a test body or a government is never held by us and has to be reclaimed from them.

What you pay us, and what you pay others

Our service fee is the only money that comes to us. Application fees, test fees, visa and biometric fees, credential-evaluation fees, tuition deposits, insurance and accommodation deposits are paid by you directly to those organisations. We never take them on their behalf, and we cannot refund them.

When our fee is refundable

Refunds follow the stage the work has reached:

• Before any work starts — within 7 days of payment and before we have begun shortlisting: full refund.
• After shortlisting, before applications are submitted: a partial refund covering the stages not yet worked on. The amount for each stage is set out in the written quote you accept before paying.
• After applications are submitted: no refund of the application-stage fee, because the work is done.
• Visa stage: whether the visa-support fee is refundable if a visa is refused is stated in your written quote, and we will point it out to you before you pay it.

When it is not refundable

• Where a university or a visa authority declines your application. We are paid for the work, not for the outcome, and no consultancy can guarantee either.
• Where you gave us false or incomplete information.
• Where you stop responding for more than 60 days and we close the file.
• Where you decide not to travel after the work is complete.

How to request a refund

Write to us at info@globalpathoverseas.in with your name, the date of payment and the receipt. We acknowledge every request within 3 working days, and reply with the decision and the reasons for it in writing. Approved refunds are paid back to the original payment method, and we tell you the date to expect it when we confirm the decision.

If you disagree with the decision

Write to us and ask for it to be reviewed by someone who was not involved in the original decision. Nothing in this policy affects your rights under Indian consumer law.